Data:
21.07|14:41
IT Customer Support cu Poloneza si Romana What you will do: - Provide accurate and optimal IT solutions via telephone, e-mail ... Timisoara Timis azi What you will do:
- Provide accurate and optimal IT solutions via telephone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project s performance indicators;
- Communicate with other designated teams and escalate complex issues.
Requirements:
- Spoken languages: fluent Polish and Romanian (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
What we offer:
- Permanent contract
- Working from home (remote)
- Competitive salary
- Performance bonus
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Copayment 7Card
- Massage at the office day
What about choosing much more than a job?
#AJobThatMakesSense Publi24_1658403876