Data:
28.04|14:59
Call Center Limba Italiana - multinationala in domeniul IT Cerinte: Native level of fluency in Italian and excellent command of English, bot ... Sector 6 Bucuresti azi Cerinte:
Native level of fluency in Italian and excellent command of English, both verbal and written.
Previous proven Customer Service experience.
Excellent communication skills and customer focus.
Computer literacy and internet know-how/skills.
High level of intelligence, reasoning and analytical ability.
Ability to comprehend and analyse financial/statistical data.
Good negotiation skills and approachable nature.
Confident verbal communicator and ability to make decisions.
Strong team player, confident and flexible when required.
Excellent organisation skills with the ability to meet deadlines.
Prioritisation skills.
Ability to work under pressure.
Willingness to work outside of set business hours for example late nights and weekends.
Responsabilitati:
Maintain highest standard of quality and quantity of responses on all
Customer Operation related topics and aspects of the role i.e. general
account queries, game play, payment info and checks, withdrawal checks,
Responsible Gaming and Regulatory Compliance, Anti-Money laundering
and Under-Age prevention checks with external agencies.
Perform conversion/retention efforts through promotions, events, bonus
offers and various outbound projects via telephone, chat and email.
Handling all customer related queries via all contact channels (telephone,
chat and emails) and escalate sensitive cases according to set procedures.
Analyse and investigate accounts raised to relevant Operation Queues/
Reports and take relevant actions on such accounts as required.
Perform daily documents checks and deal with negotiations, legal threats,
prevention of charge backs and settlement on member accounts as
required by both lines of business.
Carry out daily AML and Under-Age checks and take appropriate actions as
required.
Work according to established standards and liaise with the Fraud Dept. in
GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
Work as part of the Italian Team alongside the Italian Team Leader,
Supervisors and Fraud/Support Teams in the relevant operational location.
More experienced representatives may be asked to assist with mentoring
new team members.
Perform additional tasks as required by the Team Leader, Supervisor,
Customer Relations Managers, Operations Managers or HOD. Publi24_1649939693