Data:
28.05|13:26
Parts Advisor Position
We are a UK company setting up a division in Pitesti, Romania. The Parts Advisor position is to respond to Email
queries from customers, advising them to the correct products and online listings.
As we are experiencing higher volumes in online sales, our recruit needs to be able to handle emails and you
need to be a fast typist of at least 40 words per minute. Furthermore at a later stage we are considering
telephone support.
Parts Advisor for Online & In-Store Sales will be required for the following:
Excellent communication skills
Experience in telephone support
Have the ability to advise people of varying skills and aptitudes
Be punctual, reliable, flexible and conscientious
Fast and accurate keyboard skills
It is essential you can work in a high pressure and busy environment while still displaying the professionalism
required
Be available for cover in alternative shifts when called upon given a reasonable notice
Develop and maintain high standards of customer service to maximise the sales of parts
Ability to handle a high volume of inbound enquiries from our trade, retail and online customers who want to
place an order or need quotes on our product range
Use sales skills, parts knowledge and customer relationship ability to close the deal on quotes so that customers
do not go anywhere else and upsell orders to increase sales while ensuring the customer gets value for money
To contact our online customers to ensure the right parts are being dispatched to avoid returns
Limit credits and returns by sending the right parts, the first time
Ideally would have good IT skills to fully utilise our electronic parts catalogues,
Previous knowledge of MAMSOFT AUTOPART Software / or alternative car parts electron catalogues, however
full training would be provided.
You will also be responsible for placing orders of required inventory for sale
Good organisation, communication and team building skills as we are a close-knit team at our location
The candidate needs to be comfortable in learning a wide of range of platforms that we will provide access to.
We use many dealership programs to confirm fitment ETKA, Honda, Subaru, Mercedes, BMW, Landrover,
Jaguar, Fiat etc
We use Linnworks to handle orders, and a single private messaging portal to communicate with customers from
our online stores
Work will be monitored and accessed for quality control
Located in Pitesti, Romania
We are currently going through an exciting growth period that has demanded the need for a bright and
enthusiastic member to our team.
Salary / Rate: Negotiable
Term: Fixed, Permanent Position
Work Hours: Monday to Friday from 8.30am - 6:00pm
Saturdays from 8:30am - 5:30pm
Note: The candidate we seek is to be a vital addition to our team. The aim is to make a career from this job
opportunity with room for development and progression.
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