Data: 23.07|12:39

Agent Customer Support limba Romana Bucuresti, Sectorul 1 NedeterminatFull timeNivelul de studii: Calificat Nivelul de experienta: Mid-level (2-5 ani) Mobilitatea postului: Prezenta la locul de munca Program de munca: Program de lucru in ture Azi la

Data: 26.10|10:51

Customer Support Agent - Shift Work Bucuresti, Sectorul 5 NedeterminatFull timeNivelul de studii: Absolvent Nivelul de experienta: Fara experienta Mobilitatea postului: Hybrid Program de munca: Program de lucru in ture + încă 2 PROMOVATReactualizat la 25 octombrie 2024

Data: 28.10|15:44

Customer Support FR/ES/NL/DE/IT*Bucuresti/Piatra Neamt Bucuresti, Sectorul 2 NedeterminatFull timeNivelul de studii: Necalificat Nivelul de experienta: Fara experienta Mobilitatea postului: Prezenta la locul de munca Program de munca: Program de lucru in ture + încă 3 Reactualizat Azi la

Data: 27.09|11:55

Data: 01.10|15:30

Our Company Established in 2011 by a group of technology professionals, Tellence is a leading provider of high - tech outsourcing services. The company is focused on R&D, and its Engineering Solution Center handles software development and quality assurance. Tellence operates in a broad range of industries: telecommunications, media, banking, online gaming, mobile applications, internet applications, semiconductors, automotive, security, and B2B applications. Our Customer Our customer is driving and leading the next generation networks with our Network Cloud solution. Their company was founded to solve the “data explosion challenge” - one of the biggest challenges for service providers, content providers, public cloud and enterprises. Their cutting-edge technology and Network Cloud solution have created a paradigm shift in the economy of networks. With smart and super high-performance bit processing on merchant silicon and commodity hardware, they enable new revenue opportunities as well as lower costs and sustainable growth for their customers, even as Internet usage explodes. We are looking for the best of the best talent that is capable of dreaming out of the box, and can execute on the dream and turn it into real value for our customers. Overall Objective of Role The Advanced Network Services Engineer will be primarily responsible to for ensuring systems reliability, scalability, and performance in an enterprise environment. This position requires a high degree of independence; customer-facing ability included hourly and daily customer communications. The Advanced Network Services Engineer is expected to provide fast workaround solutions, in order to ensure the system stability on one hand and possesses the ability to provide issue analysis for escalations, when required. Responsibilities Manages Customer Support cases and activities Troubleshoots and analyzes network-related performance issues Provides feedback to improve existing architecture to deliver a scalable, highly reliable network Provide work-around for network issues Helps develop and implement ongoing process and procedures Stays current with latest trends in technology and the management and integration of those technologies. Requirements Qualifications: Bachelor’s Degree in a relevant Technical field or combination of experience and industry certifications required Advanced knowledge of Japanese 3-5+ years of experience as Network Support Engineer Strong IP Networking experience o WAN experience preferred Strong understanding/experience with both Cisco and Juniper networking technology Strong documentation experience to create Standard Operating Procedures along with other needed documents Experience working within an Enterprise-level environment Familiarity with various forms of site to site connectivity (point to point, VPN, MPLS, etc.) At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations) High Level knowledge of Cisco NX-OS/IOS, Arista EOS operating systems, and Juniper Networks Cisco UC experience a plus Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP and PIM CCNP Switching routing certified (preferred) Skills/Abilities: Highly Customer facing abilities including acting under pressure Highly organized with concentrated attention to detail preferred Proven track record working in a team environment and independently Ability to manage a number of simultaneous activities while demonstrating accountability Strong attention to detail and problem-solving skills with quick adaptation to change Solid communication and interpersonal skills – personable, effective communication style required with presentation experience High emotional intelligence required for internal/external relationship development and management Technical Qualifications. Our Offer Competitive remuneration and undetermined work contract; Sick days (2 days/year); 2 extra leave days when employee has reached a period of 3 years in company; International projects and professional growth in a technology environment; Flexible and professional working environment; Central location (close to metro station Universitate); Medical subscription (Medlife/Regina Maria); Sports and relaxations facilities; Access to Pluralsight training platform. Publicat prin JobZZ.ro, vezi anunțul complet aici.

Data: 15.06|10:09

Data: 20.04|16:12

Job description The candidate is familiar with script programming, has a strong coding background and will use both to on-board new customers to our SaaS service platforms. Kipcast is the developer of two leading marketing and marketplace integration platforms (Highstreet.io and Clicktobrick.io) with offices near Verona, Italy and Toronto, Canada. Kipcast and QRMES (romanian subsidiary of Qualitas Informatica) are both part of Impresoft Group Tasks The candidate will work with both an operation and a quality/development team. With operations, he will coordinate and participate in customer on-boarding. With the quality/development team, he will contribute to the definition, requirement and testing of the problems we are solving with our services. Impact The candidate will leverage his/her strength in various ways: contribute to product on-boarding scripts, participate in script code reviews, plan and execute exploratory testing, take on on-boarding activities to gauge the effectiveness of developed procedures. The areas of intervention will primarily be in the integration of marketplaces with e-commerce and ERP solutions for our customers. Education Requirements Bachelor’s or Master’s degree in computer science, computer engineering or similar technical discipline. Skillset Programming expertise in script languages (web development ok even though our platforms do not include web services) such as Groovy, Javascript, Ecmascript or others. Template language experience would also be an asset (such ad Freemarker). Location: SIBIU or REMOTE Career Level: Mid-Level, Senior-Level Job type: Full time Languages: English/Italian If you are interested in this position, please send us your CV at flavia.cucerzan@qrmes.com Limbi străine: Engleză, Italiană, Română Publicat prin JobZZ.ro, vezi anunțul complet aici.

Data: 22.01|08:07

At HOXTON, exceptional customer service is at the heart of our success. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and remote employees to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the HOXTON team, you’ll have a starring role in helping us continue to provide daily solutions for our global customers. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance and more. What you’ll do on a typical day:  Assist customers and business partners via telephone and email  Handle customer complaints in a calm, professional manner  Diagnose, assess and resolve problems or issues  Monitor progress and delivery of security cards and security kits  Process changes or cancellations to delivery orders What you need to succeed at HOXTON: At a minimum, you’ll need:  High school diploma or equivalent  1 year of experience in a customer service role  Proficiency in Microsoft Office and other business-related applications It’d be great if you also have:  Experience in a call center environment  Bilingual in any other language  Strong customer service skills and the ability to satisfactorily resolve issues  Solid ability to multitask with exceptional organizational skills  Ability to thrive under pressure while delivering solutions that exceed customer expectations We equip successful candidates with a complete training, to join our team please visit us at https://hoxton.pw/